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Each of our items are individually hand made to order and undergo several making processes before they are ready. Due to this, please allow time for your order to be dispatched. Our current turn aruond time is approximately 17-21 days. 
 
We send items using Royal Mail First Class post, so uk orders should arrive 24/48 hours following dispatch. 
 
Items are wrapped in tissue paper, then packaged into boxes using bubble wrap and packaging paper. 
 
Please note - as each item produced is personalised to order, they cannot be returned or refunded unless there is a fault. 
 
If a faulty item is received, please contact us to let us know and we will advise whether you need to return the item for a refund or whether we can issue a replacement.  
 
Please don’t destroy or throw away any product, even if it’s faulty, before you’ve spoken to us and agreed that doing so won't affect any refund you may be entitled to. 
 
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